Kixie incident

Outbound and Inbound Calls Outage

Critical Resolved View vendor source →

Kixie experienced a critical incident on November 10, 2025 affecting Ring Group Functionality and Cadence Functionality and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 07:12 PM UTC
Resolved
Nov 11, 2025, 10:40 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 10, 2025, 07:12 PM UTC

Affected components

Ring Group FunctionalityCadence FunctionalityIVR FunctionalityQueue Functionality

Update timeline

  1. investigating Nov 10, 2025, 07:12 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 10, 2025, 07:19 PM UTC

    We are experiencing intermittent issues with manual outbound/click-to-call dialing, as well as inbound calls. Our team is investigating the root cause now.

  3. identified Nov 10, 2025, 09:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 11, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 11, 2025, 10:40 PM UTC

    This incident has been resolved.