Kixie experienced a minor incident on October 20, 2025 affecting Call Functionality and Manage Teams and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsManage QueuesManage DispositionsManage CadencesManage PowerlistsManage Agents
Update timeline
- investigating Oct 20, 2025, 04:57 PM UTC
We are currently investigating an issue that may be impacting some customers. We are trying to determine if it is related to a current AWS outage.
- monitoring Oct 20, 2025, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 08:54 PM UTC
This incident has been resolved.