Affected components
Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage PowerlistsManage AgentsManage AccountManage NumbersManage Billing
Update timeline
- investigating Feb 10, 2026, 08:36 PM UTC
We are currently investigating this issue.
- investigating Feb 10, 2026, 08:43 PM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2026, 08:46 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 09:16 PM UTC
The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.
- monitoring Feb 10, 2026, 10:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 10, 2026, 10:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 11, 2026, 04:25 AM UTC
The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.
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