Kixie incident

Site outage (Dashboard + Powercall)

Critical Resolved View vendor source →

Kixie experienced a critical incident on February 10, 2026 affecting Call Functionality and Manage Teams and 1 more component, lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 08:36 PM UTC
Resolved
Feb 11, 2026, 04:25 AM UTC
Duration
7h 49m
Detected by Pingoru
Feb 10, 2026, 08:36 PM UTC

Affected components

Call FunctionalityManage TeamsManage Ring GroupsSMS FunctionalityManage IVRsClick to CallManage QueuesManage DispositionsManage CadencesManage Powerlists

Update timeline

  1. investigating Feb 10, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 10, 2026, 08:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 10, 2026, 09:16 PM UTC

    The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service.

  5. monitoring Feb 10, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 10, 2026, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 11, 2026, 04:25 AM UTC

    The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels.