Kixie experienced a major incident on August 26, 2025 affecting Manage Account, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Manage Account
Update timeline
- investigating Aug 26, 2025, 04:38 PM UTC
We are currently investigating an issue with our email system not sending emails to users.
- identified Aug 26, 2025, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2025, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 09:01 PM UTC
This issue has been resolved, and all Kixie emails should be sending successfully from our system again.