John Carroll University Outage History
John Carroll University is up right nowPingoru has recorded 50 incidents for John Carroll University: 10 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major July 29, 2026 Banner Self Service 1h Banner
Started Jul 29, 2026, 02:53 PM UTC· resolved Jul 29, 2026, 03:54 PM UTC
- investigating Jul 29, 2026, 02:53 PM UTC
Information Technology Services is currently aware of an issue affecting Banner Employee Self-Service. Banner team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be provided on the IT Status Page as more information becomes available. If you have any questions or concerns, please contact the IT Service Desk at 216-397-3005.
- resolved Jul 29, 2026, 03:54 PM UTC
The issue affecting Banner Employee Self-Service has been resolved, and the service is now operating normally. Thank you for your patience while our team worked to restore service. We apologize for any inconvenience this disruption may have caused. If you continue to experience any issues accessing Banner Employee Self-Service, please contact the IT Service Desk for assistance.
Critical May 19, 2026 Network Share Access Issues (H and O Drives) 13h 15m Other
Started May 19, 2026, 01:40 PM UTC· resolved May 20, 2026, 02:56 AM UTC
- investigating May 19, 2026, 01:40 PM UTC
Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives. Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. You can also visit our status page (https://status.jcu.edu/) for updates and more information. -- Information Technology Services
- resolved May 20, 2026, 02:56 AM UTC
This incident has been resolved.
Critical May 7, 2026 Canvas Outage [05/07/26] 11d 16h Canvas (Learning Management System)
Started May 07, 2026, 08:45 PM UTC· resolved May 19, 2026, 01:39 PM UTC
- investigating May 07, 2026, 08:45 PM UTC
Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform. Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas. We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005. For the latest updates, please visit the ITS Status Page: https://status.jcu.edu — Information Technology Services
- investigating May 08, 2026, 01:42 AM UTC
Canvas remains unavailable at this time. Information Technology Services (ITS) continues to closely monitor the situation and work with Canvas regarding the ongoing outage. We will provide another update before midnight, or sooner if additional information becomes available. If you have any questions or need assistance, please contact the JCU Service Desk at 216-397-3005. Thank you for your continued patience and understanding. — Information Technology Services
- monitoring May 08, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 01:39 PM UTC
This incident has been resolved.
Major May 6, 2026 Degree Works Issue 2h 19m Banner
Started May 06, 2026, 01:04 PM UTC· resolved May 06, 2026, 03:23 PM UTC
- investigating May 06, 2026, 01:04 PM UTC
We are investigating reports that Degree Works is not displaying audit results correctly following last evenings emergency server patching.
- resolved May 06, 2026, 03:23 PM UTC
Degree Works is now working correctly.
Major May 2, 2026 Canvas Third-Party Tools Outage 2d 16h Canvas (Learning Management System), Turnitin, Respondus Lockdown Browser & Monitor
Started May 02, 2026, 11:59 PM UTC· resolved May 05, 2026, 04:38 PM UTC
- investigating May 02, 2026, 11:59 PM UTC
Information Technology Services (ITS) is aware of an issue impacting access to third-party tools within Canvas, including LockDown Browser, Turnitin, and others. Users may encounter errors when attempting to launch these tools. As a result, some students are unable to access exams that require LockDown Browser. Instructure (the Canvas vendor) is aware of the issue. ITS has opened a support case and is actively working to escalate the resolution. We will provide updates as more information becomes available.
- monitoring May 04, 2026, 01:02 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 04, 2026, 01:46 PM UTC
We are currently investigating this issue.
- resolved May 05, 2026, 04:38 PM UTC
ITS has confirmed that the issue affecting access to third-party tools within Canvas (including LockDown Browser, Turnitin, and others) has been resolved. We appreciate your patience while Instructure and ITS worked to resolve this issue. Please contact the Service Desk at 216-397-3005 if you continue to experience any problems.
Critical March 23, 2026 Network Disruption 7h 52m Wired Internet Connection, Wireless Internet Connection
Started Mar 23, 2026, 04:14 PM UTC· resolved Mar 24, 2026, 12:06 AM UTC
- investigating Mar 23, 2026, 04:14 PM UTC
Information Technology Services is aware of the issue affecting network connectivity. Our network engineers are actively working to resolve it. Updates will be shared via the Status Page (status .jcu.edu) as they become available. Questions or comments? Please contact the ITS Service Desk at 216-397-3005 or [email protected]. Maintenance updates are also available on the ITS Status Page (https://status.jcu.edu). -- Information Technology Services
- identified Mar 23, 2026, 11:53 PM UTC
Information Technology Services has identified the problem affecting network connectivity and is currently applying a fix. We will continue to provide updates via the Status Page and email as progress is made. If you have any questions or need assistance, please contact the Service Desk at 216-397-3005.
- monitoring Mar 24, 2026, 12:01 AM UTC
Information Technology Services has implemented a fix for the network issue. All services should now be restored to normal. We will continue to monitor the situation to ensure stability. If you continue to experience any issues, please contact the Service Desk at 216-397-3005 for assistance.
- monitoring Mar 24, 2026, 12:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2026, 12:06 AM UTC
Information Technology Services has implemented a fix for the network issue. All services should now be restored to normal. We will continue to monitor the situation to ensure stability. If you continue to experience any issues, please contact the Service Desk at 216-397-3005 for assistance.
Notice January 27, 2026 Limited myJCU Services 1h 7m
Started Jan 27, 2026, 09:23 PM UTC· resolved Jan 27, 2026, 10:30 PM UTC
- investigating Jan 27, 2026, 09:23 PM UTC
We are currently experiencing issues affecting some myJCU displays, including profile pictures, myJCU Calendar, and Leave Balances. Information Technology Services (ITS) is aware of the issue and is actively working to resolve it as quickly as possible. Updates will be shared as they become available. Please visit the ITS Status Page at https://status.jcu.edu for more info. Thank you for your patience and understanding. — Information Technology Services
- resolved Feb 17, 2026, 07:54 PM UTC
This incident has been resolved.
Critical January 12, 2026 Canvas Authentication Issue 6h 41m Canvas (Learning Management System)
Started Jan 12, 2026, 08:09 PM UTC· resolved Jan 13, 2026, 02:50 AM UTC
- investigating Jan 12, 2026, 08:09 PM UTC
We are currently experiencing an issue with Canvas authentication. Users who are already logged in should still be able to access and use Canvas normally. However, some users may have difficulty logging in at this time. We are working with Canvas Support to resolve the issue as quickly as possible. Updates will be shared as more information becomes available. Please visit the ITS Status Page at https://status.jcu.edu for more info. If you have any questions, please contact the ITS Service Desk at [email protected] or call (216) 397-3005.
- monitoring Jan 12, 2026, 08:20 PM UTC
The issue affecting Canvas authentication has been resolved. Users should now be able to log in and access Canvas normally. We will continue to monitor the situation to ensure system stability. If you experience any additional issues, please contact the ITS Service Desk. Thank you for your patience and understanding.
- resolved Jan 13, 2026, 02:50 AM UTC
This incident has been resolved.
Notice October 28, 2025 Degree Works Experiencing Submission Error 1h
Started Oct 28, 2025, 11:52 AM UTC· resolved Oct 28, 2025, 12:53 PM UTC
- investigating Oct 28, 2025, 11:52 AM UTC
We have received reports that Degree Works is currently showing an error message when trying to submit registrations. We are investigating the issue and will update shortly.
- resolved Oct 28, 2025, 12:53 PM UTC
This incident has been resolved.
Notice October 27, 2025 Banner and Degree Works Outage 1h 11m Banner
Started Oct 27, 2025, 05:44 PM UTC· resolved Oct 27, 2025, 06:56 PM UTC
- investigating Oct 27, 2025, 05:44 PM UTC
We are currently experiencing an unexpected outage affecting both Banner and Degree Works. Our team is actively working to resolve the issue as quickly as possible. We will provide an update once service has been restored. Thank you for your patience and understanding. For the latest updates, please visit our statuspage (https://status.jcu.edu/). If you have any questions, please contact the ITS Service Desk at [email protected] or call (216) 397-3005. -- Information Technology Services
- resolved Oct 27, 2025, 06:56 PM UTC
The earlier outage affecting Banner and Degree Works has been resolved. All systems are now fully operational. We appreciate your patience and understanding while our team worked to restore services. If you continue to experience any issues, please contact the ITS Service Desk at [email protected] or call (216) 397-3005.
Critical October 20, 2025 Canvas Outage 7d 3h Canvas (Learning Management System)
Started Oct 20, 2025, 01:52 PM UTC· resolved Oct 27, 2025, 05:43 PM UTC
- identified Oct 20, 2025, 01:52 PM UTC
Canvas is currently experiencing an outage due to an ongoing Amazon Web Services (AWS) incident. As a result, users may be unable to access courses or experience intermittent issues. Information Technology Services (ITS) is closely monitoring the situation, and we will provide updates as soon as we receive more information from Canvas and AWS. Thank you for your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. For the latest updates, please visit the ITS Status Page at https://status.jcu.edu. — Information Technology Services
- identified Oct 20, 2025, 07:49 PM UTC
Canvas is still currently waiting for full recovery due to an ongoing AWS incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status
- resolved Oct 27, 2025, 05:43 PM UTC
This incident has been resolved.
Critical September 10, 2025 Turnitin Service Issue [9/10/25] 2h 23m Turnitin
Started Sep 10, 2025, 05:32 PM UTC· resolved Sep 10, 2025, 07:56 PM UTC
- identified Sep 10, 2025, 05:32 PM UTC
Information Technology Services is aware of the issue affecting Turnitin and is working closely with the vendor to resolve it. We will share updates as soon as additional information becomes available. Updates are also available on the ITS Status Page (https://status.jcu.edu). If you have any questions or concerns, please contact the Service Desk at 216-397-3005 or [email protected].
- resolved Sep 10, 2025, 07:56 PM UTC
Information Technology Services has confirmed that Turnitin is now fully operational. The earlier issue has been resolved, and you should be able to access and use the service without disruption. If you experience any further difficulties, please contact the Service Desk at 216-397-3005 or [email protected]. . Thank you for your patience.
Notice September 5, 2025 Scheduled Maintenance: GlobalProtect VPN –
Started Sep 05, 2025, 09:00 PM UTC· resolved Sep 05, 2025, 09:00 PM UTC
- resolved Sep 07, 2025, 03:55 PM UTC
Information Technology Services (ITS) will perform scheduled preventative maintenance on the GlobalProtect VPN on September 5th from 5:00 – 6:00 PM. * Active sessions: Existing connections should remain unaffected. * New connections: Users starting a new VPN session during this time may experience brief interruptions lasting a few minutes. Thank you for your patience as we complete this maintenance to ensure reliable and secure VPN service.
Critical April 16, 2025 Zoom Service Disruption [4/16/25] 57d 18h Zoom Application, Zoom Meetings, Zoom Rooms
Started Apr 16, 2025, 07:42 PM UTC· resolved Jun 13, 2025, 01:52 PM UTC
- investigating Apr 16, 2025, 07:42 PM UTC
Zoom is currently experiencing a widespread service disruption impacting meetings, Zoom’s website, certain features within the desktop application, and some JCU phones. At this time, Zoom has not provided an estimated timeframe for service restoration. We will continue to share updates as they become available. If you have any questions or concerns, please contact the IT Service Desk at 216-397-3005. For the latest updates, visit our status page at status.jcu.edu. -- Information Technology Services
- monitoring Apr 16, 2025, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 01:52 PM UTC
This incident was resolved by Zoom. The Service is stable
Critical April 7, 2025 Banner Service Disruption 8h 21m Banner
Started Apr 07, 2025, 03:02 PM UTC· resolved Apr 07, 2025, 11:23 PM UTC
- investigating Apr 07, 2025, 03:02 PM UTC
We are currently experiencing an issue with our Banner environment. Information Technology Services is aware and actively working on a resolution. Updates will be posted on our Status Page (https://status.jcu.edu/) as they become available. We apologize for the inconvenience and appreciate your patience. For any questions or concerns, please contact the JCU Service Desk at 216-397-3005. -- Information Technology Services
- monitoring Apr 07, 2025, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 07, 2025, 03:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 07, 2025, 11:23 PM UTC
This incident has been resolved.
Notice February 23, 2025 Scheduled Maintenance: Banner Environment 6h 50m Banner
Started Feb 23, 2025, 01:02 PM UTC· resolved Feb 23, 2025, 07:53 PM UTC
- investigating Feb 23, 2025, 01:02 PM UTC
As part of our ongoing cybersecurity efforts, Information Technology Services (ITS) will perform scheduled maintenance on the Banner environment on Sunday, February 23rd, from 8:00 AM to 11:00 AM. During this time, some or all Banner services, including the Student Profile, Employee Dashboard, and Admin Pages will be unavailable. If you have any questions or concerns, please contact the ITS Service Desk at [email protected] or 216.397.3005. For real-time maintenance updates, visit the ITS Status Page: https://status.jcu.edu. Thank you for your patience and understanding as we continue to enhance our services.
- resolved Feb 23, 2025, 07:53 PM UTC
This incident has been resolved.
Major January 10, 2025 Network Connectivity Issue 1d 4h Wireless Internet Connection
Started Jan 10, 2025, 01:32 PM UTC· resolved Jan 11, 2025, 05:39 PM UTC
- investigating Jan 10, 2025, 01:32 PM UTC
We are currently experiencing intermittent network connectivity issues. ITS is aware of the problem and actively investigates the cause to ensure a prompt resolution. If you have any questions or concerns, please contact the IT Service Desk at 216-397-3005. For the more updates, please visit our Status Page at https://status.jcu.edu. -- Information Technology Services
- monitoring Jan 10, 2025, 04:25 PM UTC
The network connectivity issue has been resolved. ITS has implemented a fix and is actively monitoring the situation to ensure it remains stable. If you experience any connectivity issues, please contact the IT Service Desk at 216-397-3005 for assistance.
- resolved Jan 11, 2025, 05:39 PM UTC
This incident has been resolved.
Critical January 7, 2025 Qualtrics Login Issue 6d 1h Qualtrics
Started Jan 07, 2025, 04:08 PM UTC· resolved Jan 13, 2025, 05:30 PM UTC
- investigating Jan 07, 2025, 04:08 PM UTC
We are currently experiencing a login issue when accessing Qualtrics. Our team is actively investigating the issue with Qualtrics support to resolve it as quickly as possible. We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.
- resolved Jan 13, 2025, 05:30 PM UTC
This incident has been resolved.
Critical December 11, 2024 Network Outage 25d 22h Wired Internet Connection, Wireless Internet Connection, Phones (VOIP)
Started Dec 11, 2024, 04:28 PM UTC· resolved Jan 06, 2025, 02:57 PM UTC
- investigating Dec 11, 2024, 04:28 PM UTC
We are currently experiencing a disruption in the campus network, affecting wired and wireless as well as phone services. Our ITS engineers are actively working to resolve the issue as quickly as possible. We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. For the latest updates, please visit the ITS Status Page at https://status.jcu.edu. -- Information Technology Services
- monitoring Dec 11, 2024, 06:09 PM UTC
Information Technology Services (ITS) has identified the issue with our external network providers. We have deployed a series of patches and workarounds, and the campus network is now stable. Please note that while the majority of services have been restored, some external services may still experience intermittent issues. We are actively monitoring the situation to ensure continued stability until the external network provider issues are fully resolved. If you encounter any issues or have concerns, please contact the ITS Service Desk at 216-397-3005 for assistance. Thank you for your patience and understanding. – Information Technology Services
- resolved Jan 06, 2025, 02:57 PM UTC
This incident has been resolved.
Notice November 22, 2024 Canvas Outage 11/22/24 –
Started Nov 22, 2024, 05:30 PM UTC· resolved Nov 22, 2024, 05:30 PM UTC
- resolved Nov 22, 2024, 06:02 PM UTC
Canvas experienced an outage today, November 22, 2024, from 12:20 PM to 12:34 PM. During this time, users may have been unable to access the platform or encountered performance issues. The issue has been resolved as of 12:34 PM. Canvas is now fully operational. If you are still experiencing issues or require further assistance, please contact the ITS Service Desk at 216-397-3005. We apologize for any inconvenience caused and thank you for your patience.
Major November 17, 2024 Investigating System and Wi-Fi Issues on Campus [11/17/24] 12h 5m Wireless Internet Connection, Virtual Desktops
Started Nov 17, 2024, 03:16 PM UTC· resolved Nov 18, 2024, 03:22 AM UTC
- investigating Nov 17, 2024, 03:16 PM UTC
We are aware of an issue currently affecting some systems and Wi-Fi connectivity. While the exact cause is still under investigation, our team is actively working to identify and resolve the problem as quickly as possible. Updates will be available on the Status Page at https://status.jcu.edu. If you have any questions or need assistance, please contact the Service Desk at 216-397-3005 or email [email protected]. Thank you for your patience. -- Information Technology Services
- investigating Nov 17, 2024, 11:42 PM UTC
We’re actively working with the vendor to resolve the issue and appreciate your patience as we work to restore service as quickly as possible.
- resolved Nov 18, 2024, 03:22 AM UTC
The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability. Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email [email protected]. -- Information Technology Services
Major November 9, 2024 Network Disruption: Fairmount Apartments 12h 32m Wireless Internet Connection
Started Nov 09, 2024, 01:26 PM UTC· resolved Nov 10, 2024, 01:59 AM UTC
- investigating Nov 09, 2024, 01:26 PM UTC
Information Technology Services (ITS) is aware of the network disruption affecting the Fairmount apartment buildings. We are actively working to identify the source and will provide updates as soon as we have more information. If you have any questions, please contact the IT Service Desk at 216-397-3005.
- resolved Nov 10, 2024, 01:59 AM UTC
This incident has been resolved.
Critical November 6, 2024 Classroom: ZoomRoom Outage 34d 3h Zoom Capabilities (Web Conferencing)
Started Nov 06, 2024, 03:49 PM UTC· resolved Dec 10, 2024, 07:09 PM UTC
- investigating Nov 06, 2024, 03:49 PM UTC
During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time. The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms. We will keep you posted as we learn more.
- identified Nov 06, 2024, 03:52 PM UTC
Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now. We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus. With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.
- identified Nov 14, 2024, 06:32 PM UTC
The following rooms have been fixed: BCB118 BCB120 BCB235 BRU018 BRU019 BRU022 BRU033 BRU034 BRU043 SIH025 SIH026 SIH029 SIH049 SIH226 SIH235 OMC112 OMC203 OMC025 DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233 DONAHUE
- identified Nov 18, 2024, 01:29 PM UTC
We continue to work through remediating this issue. Please see a complete list of upgraded/functional rooms below: Bruening Hall: All Functional Boler College of Business: All Functional O'Malley Center: All Functional St. Ignatius Hall: SIH025 SIH026 SIH029 SIH049 SIH226 SIH235 Dolan Science Center: DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233 We expect to have the remainder of the rooms in SIH and DSC upgraded and functional before the end of the week. Thank you for your continued patience.
- identified Dec 10, 2024, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 10, 2024, 07:09 PM UTC
All ZoomRooms have been updated and are fully functional as of this morning.
Major October 31, 2024 Network Outage [10/31/24] 2h 46m Wired Internet Connection, Wireless Internet Connection
Started Oct 31, 2024, 04:12 PM UTC· resolved Oct 31, 2024, 06:58 PM UTC
- investigating Oct 31, 2024, 04:12 PM UTC
We are currently experiencing network issues across several buildings on campus due to a power failure. Affected buildings include Rodman, SIH, O'Malley Center, Boler College of Business, and potentially others. We are actively working to restore connectivity as soon as possible. Thank you for your patience and understanding.
- resolved Oct 31, 2024, 06:58 PM UTC
The issue has been resolved. If you are still experiencing any problems with campus network or wireless connectivity, please contact the Service Desk at 216-397-3005 at your earliest convenience. Thank you for your patience.