John Carroll University incident
Investigating System and Wi-Fi Issues on Campus [11/17/24]
Resolved after 12 hours 5 minutes, affecting Wireless Internet Connection and Virtual Desktops, on November 17, 2024.
The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability. Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email [email protected]. -- Information Technology Services
Affected components
Update timeline
- investigating Nov 17, 2024, 03:16 PM UTC
We are aware of an issue currently affecting some systems and Wi-Fi connectivity. While the exact cause is still under investigation, our team is actively working to identify and resolve the problem as quickly as possible. Updates will be available on the Status Page at https://status.jcu.edu. If you have any questions or need assistance, please contact the Service Desk at 216-397-3005 or email [email protected]. Thank you for your patience. -- Information Technology Services
- investigating Nov 17, 2024, 11:42 PM UTC
We’re actively working with the vendor to resolve the issue and appreciate your patience as we work to restore service as quickly as possible.
- resolved Nov 18, 2024, 03:22 AM UTC
The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability. Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email [email protected]. -- Information Technology Services
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