Resolved after 11 days 16 hours, affecting Canvas (Learning Management System), on May 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 07, 2026, 08:45 PM UTC
Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform. Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas. We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005. For the latest updates, please visit the ITS Status Page: https://status.jcu.edu — Information Technology Services
- investigating May 08, 2026, 01:42 AM UTC
Canvas remains unavailable at this time. Information Technology Services (ITS) continues to closely monitor the situation and work with Canvas regarding the ongoing outage. We will provide another update before midnight, or sooner if additional information becomes available. If you have any questions or need assistance, please contact the JCU Service Desk at 216-397-3005. Thank you for your continued patience and understanding. — Information Technology Services
- monitoring May 08, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 01:39 PM UTC
This incident has been resolved.
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