Resolved after 6 hours 41 minutes, affecting Canvas (Learning Management System), on January 12, 2026.
The issue affecting Canvas authentication has been resolved. Users should now be able to log in and access Canvas normally. We will continue to monitor the situation to ensure system stability. If you experience any additional issues, please contact the ITS Service Desk. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jan 12, 2026, 08:09 PM UTC
We are currently experiencing an issue with Canvas authentication. Users who are already logged in should still be able to access and use Canvas normally. However, some users may have difficulty logging in at this time. We are working with Canvas Support to resolve the issue as quickly as possible. Updates will be shared as more information becomes available. Please visit the ITS Status Page at https://status.jcu.edu for more info. If you have any questions, please contact the ITS Service Desk at [email protected] or call (216) 397-3005.
- monitoring Jan 12, 2026, 08:20 PM UTC
The issue affecting Canvas authentication has been resolved. Users should now be able to log in and access Canvas normally. We will continue to monitor the situation to ensure system stability. If you experience any additional issues, please contact the ITS Service Desk. Thank you for your patience and understanding.
- resolved Jan 13, 2026, 02:50 AM UTC
This incident has been resolved.
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