Resolved after 2 days 16 hours, affecting Canvas (Learning Management System) and Turnitin and 1 more, on May 2, 2026.
ITS has confirmed that the issue affecting access to third-party tools within Canvas (including LockDown Browser, Turnitin, and others) has been resolved. We appreciate your patience while Instructure and ITS worked to resolve this issue. Please contact the Service Desk at 216-397-3005 if you continue to experience any problems.
Affected components
Update timeline
- investigating May 02, 2026, 11:59 PM UTC
Information Technology Services (ITS) is aware of an issue impacting access to third-party tools within Canvas, including LockDown Browser, Turnitin, and others. Users may encounter errors when attempting to launch these tools. As a result, some students are unable to access exams that require LockDown Browser. Instructure (the Canvas vendor) is aware of the issue. ITS has opened a support case and is actively working to escalate the resolution. We will provide updates as more information becomes available.
- monitoring May 04, 2026, 01:02 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 04, 2026, 01:46 PM UTC
We are currently investigating this issue.
- resolved May 05, 2026, 04:38 PM UTC
ITS has confirmed that the issue affecting access to third-party tools within Canvas (including LockDown Browser, Turnitin, and others) has been resolved. We appreciate your patience while Instructure and ITS worked to resolve this issue. Please contact the Service Desk at 216-397-3005 if you continue to experience any problems.
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