Classroom: ZoomRoom Outage

Update timeline

1. investigating Nov 06, 2024, 03:49 PM UTC

   During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time. The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms. We will keep you posted as we learn more.

2. identified Nov 06, 2024, 03:52 PM UTC

   Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now. We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus. With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.

3. identified Nov 14, 2024, 06:32 PM UTC

   The following rooms have been fixed: BCB118 BCB120 BCB235 BRU018 BRU019 BRU022 BRU033 BRU034 BRU043 SIH025 SIH026 SIH029 SIH049 SIH226 SIH235 OMC112 OMC203 OMC025 DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233 DONAHUE

4. identified Nov 18, 2024, 01:29 PM UTC

   We continue to work through remediating this issue. Please see a complete list of upgraded/functional rooms below: Bruening Hall: All Functional Boler College of Business: All Functional O'Malley Center: All Functional St. Ignatius Hall: SIH025 SIH026 SIH029 SIH049 SIH226 SIH235 Dolan Science Center: DSE116 DSE120 DSE130 DSE138 DSE228 DSE233 DSW233 We expect to have the remainder of the rooms in SIH and DSC upgraded and functional before the end of the week. Thank you for your continued patience.

5. identified Dec 10, 2024, 07:08 PM UTC

   We are continuing to work on a fix for this issue.

6. resolved Dec 10, 2024, 07:09 PM UTC

   All ZoomRooms have been updated and are fully functional as of this morning.