John Carroll University incident
Network Share Access Issues (H and O Drives)
Resolved after 13 hours 15 minutes, affecting Other, on May 19, 2026.
Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives. Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. You can also visit our status page (https://status.jcu.edu/) for updates and more information. -- Information Technology Services
Affected components
Update timeline
- investigating May 19, 2026, 01:40 PM UTC
Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives. Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. You can also visit our status page (https://status.jcu.edu/) for updates and more information. -- Information Technology Services
- resolved May 20, 2026, 02:56 AM UTC
This incident has been resolved.
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