Resolved after 7 days 3 hours, affecting Canvas (Learning Management System), on October 20, 2025.
Canvas is still currently waiting for full recovery due to an ongoing AWS incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status
Affected components
Update timeline
- identified Oct 20, 2025, 01:52 PM UTC
Canvas is currently experiencing an outage due to an ongoing Amazon Web Services (AWS) incident. As a result, users may be unable to access courses or experience intermittent issues. Information Technology Services (ITS) is closely monitoring the situation, and we will provide updates as soon as we receive more information from Canvas and AWS. Thank you for your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005. For the latest updates, please visit the ITS Status Page at https://status.jcu.edu. — Information Technology Services
- identified Oct 20, 2025, 07:49 PM UTC
Canvas is still currently waiting for full recovery due to an ongoing AWS incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status
- resolved Oct 27, 2025, 05:43 PM UTC
This incident has been resolved.
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