John Carroll University incident

Qualtrics Login Issue

Resolved after 6 days 1 hour, affecting Qualtrics, on January 7, 2025.

investigating Jan 07, 2025, 04:08 PM UTC

We are currently experiencing a login issue when accessing Qualtrics. Our team is actively investigating the issue with Qualtrics support to resolve it as quickly as possible. We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

Started
Jan 07, 2025, 04:08 PM UTC
Resolved
Jan 13, 2025, 05:30 PM UTC
Duration
6d 1h
Detected by Pingoru
Jan 07, 2025, 04:08 PM UTC

Affected components

Qualtrics

Update timeline

  1. investigating Jan 07, 2025, 04:08 PM UTC

    We are currently experiencing a login issue when accessing Qualtrics. Our team is actively investigating the issue with Qualtrics support to resolve it as quickly as possible. We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

  2. resolved Jan 13, 2025, 05:30 PM UTC

    This incident has been resolved.

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