Hypercare Outage History
Hypercare degraded View live status →Pingoru has recorded 133 incidents for Hypercare: 39 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 50 of 720 (7%) |
| May 2026 | 4 | 3 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 3 | 113 of 744 (15%) |
| August 2026 | 2 | 164 of 744 (22%) |
| September 2026 | 2 | 349 of 720 (49%) |
| October 2026 | 2 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 103 (0%) |
Incidents, newest first
Critical October 30, 2026 Files and attachments are currently unavailable 4h 34m Hypercare service
Started Oct 30, 2026, 10:50 PM UTC· resolved Oct 31, 2026, 03:25 AM UTC
- investigating Oct 30, 2026, 10:50 PM UTC
We are currently disabling files and attachments sent via Hypercare until an urgent upgrade is completed. This means any attachments sent via Hypercare will be possible but viewing of these attachments may not be possible until this upgrade completes. We will continue to update as the upgrade progresses.
- identified Oct 30, 2026, 11:52 PM UTC
The following features are temporarily unavailable for viewing or download while the upgrade is underway: - Photos and videos - File attachments - Audio files for virtual pagers - On-call schedule and report downloads Our team is actively working to restore access. We will share the next update as soon as more information is available.
- resolved Oct 31, 2026, 03:02 AM UTC
The upgrade has completed and the ability to send attachments (pictures, documents, and files) are available within Hypercare again.
- resolved Oct 31, 2026, 03:25 AM UTC
Any attachments sent previous to the upgrade will not be visible until it is restored in the coming days. Any new attachments sent after the upgrade has been completed will be visible instantly and is not affected by the upgrade.
Major October 10, 2026 [Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS) 35m Hypercare service, Login and Single Sign On - US Region
Started Oct 10, 2026, 03:00 PM UTC· resolved Oct 10, 2026, 03:35 PM UTC
- identified Oct 10, 2026, 03:00 PM UTC
Our third party Single Sign On Provider WorkOS is undergoing a required platform upgrade on starting at 11:00 AM Eastern Time (15:00 UTC) and ending at 12:00PM (16:00 UTC). Within this window, Hypercare expect a single period of increased latency and error rate lasting up to 2 minutes only on Single Sign On and Directory Sync which relies on the third party partner. If you have any questions, please reach out our support at [email protected]
- resolved Oct 10, 2026, 03:35 PM UTC
The scheduled maintenance has been completed by WorkOS
Critical September 16, 2026 [iOS] Long load time to access the app 27d 23h Hypercare service, Login and Single Sign On - US Region
Started Sep 16, 2026, 03:42 PM UTC· resolved Oct 14, 2026, 03:36 PM UTC
- investigating Sep 16, 2026, 03:42 PM UTC
We have received user reports of longer than expected load time when accessing the Hypercare application after inputting the pinlock. We are investigating the issue.
- investigating Sep 16, 2026, 03:45 PM UTC
The issue is intermittent and we're investigating the issue.
- investigating Sep 17, 2026, 04:33 PM UTC
The product team is working on a new app version with enhanced logging for visibility and investigation. The version has been tested internally, and pending approval from the App Store.
- monitoring Sep 18, 2026, 04:09 PM UTC
A new iOS app update is now available in the App Store. This release includes enhanced logs to help us better diagnose network-level disruptions. We recommend updating to this version. Our investigation indicates that these performance issues are primarily triggered by unstable network connections during application startup that had led to prolonged loading process. Our core backend services remain fully operational and unaffected. Our engineering team is currently implementing connection-retry logic and improved offline resilience to make the app less sensitive to local network fluctuations. If you experience a delay on the PIN lock screen or slow loading times, switching between Wi-Fi and mobile data may resolve the temporary connection timeout. We will provide another update once the optimization fix is released.
- resolved Oct 14, 2026, 03:36 PM UTC
A new app update containing the network optimization fix was built, tested, and released on September 28. Since the release, performance has stabilized and no further connection issues have been reported. This incident is now fully resolved. If you continue to experience any issues, please reach out to our support team at [email protected].
Critical September 2, 2026 Disruption to cell carriers in North America 13h 26m Hypercare service, Virtual Pager - US Region
Started Sep 02, 2026, 04:08 AM UTC· resolved Sep 02, 2026, 05:35 PM UTC
- investigating Sep 02, 2026, 04:08 AM UTC
Some of the carriers in North America are experiencing issues which is causing intermittent downtime to Hypercare's virtual paging service.
- resolved Sep 02, 2026, 05:35 PM UTC
The carrier network has been resolved.
Critical August 27, 2026 US only - Android not registering new token for new login session 1d Hypercare service, Notifications and Real-Time Syncing - US Region
Started Aug 27, 2026, 02:56 PM UTC· resolved Aug 28, 2026, 03:45 PM UTC
- identified Aug 27, 2026, 03:02 PM UTC
A notification issue has been identified for Android devices for any new logins. Users initiating a new login sessions may not receive push notifications. The engineer is working on a fix. Before the fix is ready, we highly recommend users to turn on safeguard notification on the Hypercare App (Hypercare > Settings > Notifications Settings).
- monitoring Aug 27, 2026, 06:26 PM UTC
The new android app is released on the app store. Users are highly recommended to update to the latest version and reopen the app to ensure notifications are delivering appropriately.
- resolved Aug 28, 2026, 03:45 PM UTC
Incident is resolved.
Critical August 24, 2026 [Resolved] US - Missing notifications for new Hypercare log in 2h 40m Hypercare service, Notifications and Real-Time Syncing - US Region
Started Aug 24, 2026, 05:36 PM UTC· resolved Aug 24, 2026, 08:17 PM UTC
- investigating Aug 24, 2026, 05:36 PM UTC
We're observing push notifications issues with new sign in to Hypercare.
- identified Aug 24, 2026, 05:40 PM UTC
The push notification issues is only impacting users who updated their app to the latest version, and had initiated new log in sessions. Users who updated their app and stayed logged in are not impacted. We have identified the causes of the issue and the team is working on a fix.
- monitoring Aug 24, 2026, 06:32 PM UTC
A fix has been released. Users need to re-open the Hypercare mobile application to resolve the push notification issue. We're closely monitoring the issue.
- resolved Aug 24, 2026, 08:17 PM UTC
The issue has been resolved.
Critical July 27, 2026 Resolved - Inconsistent Web Push Notifications 10d 1h Hypercare service, Notifications and Real-Time Syncing - US Region
Started Jul 27, 2026, 03:28 PM UTC· resolved Aug 06, 2026, 04:43 PM UTC
- investigating Jul 27, 2026, 03:48 PM UTC
We are investigating an issue with inconsistent web notifications for notification banners and sounds. Mobile notifications are not impacted.
- identified Jul 28, 2026, 06:11 PM UTC
We have identified one of the causes of the inconsistent web push notifications, and our engineers are implementing the fix. The fix is now under testing and QA. We will provide an update once available.
- monitoring Aug 05, 2026, 02:33 AM UTC
A fix has been released. The team will continue to monitor for inconsistencies in web client push notifications.
- resolved Aug 06, 2026, 04:43 PM UTC
We have not observed the inconsistency in web push notification since the fix is released. The incident is resolved.
Critical July 16, 2026 Unable to use Single Sign-On login 11m Hypercare service, Login and Single Sign On - US Region
Started Jul 16, 2026, 09:20 AM UTC· resolved Jul 16, 2026, 09:32 AM UTC
- investigating Jul 16, 2026, 09:23 AM UTC
We are currently experiencing an issue with Single Sign-On (SSO) logins due to a service interruption with our third-party provider, WorkOS. Our team is actively monitoring the situation.
- resolved Jul 16, 2026, 09:32 AM UTC
This incident has been resolved.
Major July 5, 2026 [US and Canada Regions] Intermittent Service Interruption to Hypercare Services 7h 55m Login and Single Sign On (Canadian Region), Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (Canadian Region) and 16 more
Started Jul 05, 2026, 03:21 AM UTC· resolved Jul 05, 2026, 11:16 AM UTC
- investigating Jul 05, 2026, 03:21 AM UTC
We're observing intermittent interruptions to Hypercare services. We're investigating the issue.
- identified Jul 05, 2026, 03:31 AM UTC
The issue has been identified to be related to a cloud service maintenance.
- identified Jul 05, 2026, 03:47 AM UTC
The engineers have restarted the service. Services are back to operational. We're monitoring the cloud service maintenance progress.
- monitoring Jul 05, 2026, 04:12 AM UTC
Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.
- resolved Jul 05, 2026, 11:16 AM UTC
This incident has been resolved.
Minor June 1, 2026 [Canada Region] Service slowdown to Hypercare services 3h 7m Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region) and 6 more
Started Jun 01, 2026, 01:43 PM UTC· resolved Jun 01, 2026, 04:51 PM UTC
- monitoring Jun 01, 2026, 01:43 PM UTC
We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.
- identified Jun 01, 2026, 02:03 PM UTC
We're seeing slowdown to some Hypercare services. We're looking into the issue.
- monitoring Jun 01, 2026, 02:20 PM UTC
All services are operational. We're monitoring the services closely.
- resolved Jun 01, 2026, 04:51 PM UTC
This incident has been resolved.
Major May 29, 2026 [CA Region only] Multimedia Upload Failure 1h 13m File Attachments (Canadian Region), Virtual Pager (Canadian Region)
Started May 29, 2026, 03:27 PM UTC· resolved May 29, 2026, 04:41 PM UTC
- investigating May 29, 2026, 03:27 PM UTC
We identified an issue with file attachment uploads on the Hypercare platform in the Canada region. We're currently investigating the issue.
- identified May 29, 2026, 03:39 PM UTC
We have identified the issue and working on a fix.
- monitoring May 29, 2026, 03:49 PM UTC
A fix has been implemented and file upload is operational.
- monitoring May 29, 2026, 04:17 PM UTC
The incident is resolved.
- resolved May 29, 2026, 04:41 PM UTC
This incident has been resolved.
Critical May 3, 2026 [US] Service interruption to Hypercare services 23m Hypercare service, Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region
Started May 03, 2026, 03:03 AM UTC· resolved May 03, 2026, 03:27 AM UTC
- identified May 03, 2026, 03:03 AM UTC
A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.
- monitoring May 03, 2026, 03:06 AM UTC
Services are restored and we are continuing to monitor.
- resolved May 03, 2026, 03:27 AM UTC
This incident has been resolved.
Major May 3, 2026 [US] Service interruption to Hypercare services 23m Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region) and 6 more
Started May 03, 2026, 03:03 AM UTC· resolved May 03, 2026, 03:27 AM UTC
- identified May 03, 2026, 03:03 AM UTC
A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.
- monitoring May 03, 2026, 03:06 AM UTC
Services are restored and we are continuing to monitor.
- resolved May 03, 2026, 03:27 AM UTC
This incident has been resolved.
Major May 3, 2026 [CA] Service interruption to Hypercare services 1h 51m Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region), Viewing Who is On-Call (Canadian Region) and 1 more
Started May 03, 2026, 01:36 AM UTC· resolved May 03, 2026, 03:27 AM UTC
- identified May 03, 2026, 01:36 AM UTC
A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.
- monitoring May 03, 2026, 01:41 AM UTC
Real time notifications are restored and we are continuing to monitor the issue.
- identified May 03, 2026, 02:21 AM UTC
Partial interruption to services are being experienced due to maintenance work on Hypercare's cloud services provider. Intermittent interruptions may be experienced in the next 5-10 minutes.
- monitoring May 03, 2026, 02:30 AM UTC
All core services are now operational and we are continuing to monitor.
- resolved May 03, 2026, 03:27 AM UTC
This incident has been resolved.
Minor April 20, 2026 Intermittent latency / slowdown 1h 23m Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region) and 4 more
Started Apr 20, 2026, 11:04 PM UTC· resolved Apr 21, 2026, 12:27 AM UTC
- monitoring Apr 20, 2026, 11:04 PM UTC
We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.
- investigating Apr 20, 2026, 11:09 PM UTC
We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services.
- resolved Apr 21, 2026, 12:27 AM UTC
This incident has been resolved.
Critical April 20, 2026 Intermittent latency / slowdown 1h 23m Hypercare service, Code Teams - Canadian Region
Started Apr 20, 2026, 11:04 PM UTC· resolved Apr 21, 2026, 12:27 AM UTC
- monitoring Apr 20, 2026, 11:04 PM UTC
We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.
- investigating Apr 20, 2026, 11:09 PM UTC
We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services.
- resolved Apr 21, 2026, 12:27 AM UTC
This incident has been resolved.
Critical April 16, 2026 Unplanned service interruption to all Hypercare services 1d 1h Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region) and 6 more
Started Apr 16, 2026, 04:36 PM UTC· resolved Apr 17, 2026, 05:45 PM UTC
- investigating Apr 16, 2026, 04:36 PM UTC
We are currently investigating an unplanned interruption to all Hypercare services
- monitoring Apr 16, 2026, 05:06 PM UTC
Services have resumed. We are continuing to monitor services to ensure return to full operations. Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.
- monitoring Apr 16, 2026, 05:17 PM UTC
We are continuing to monitor login issues reported on the Web platform
- monitoring Apr 16, 2026, 05:21 PM UTC
Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.
- resolved Apr 17, 2026, 05:45 PM UTC
This incident has been resolved.
Critical April 15, 2026 Web Client real-time web sockets not connecting 19h 50m Notifications and Real-Time Syncing (Canadian Region)
Started Apr 15, 2026, 10:42 PM UTC· resolved Apr 16, 2026, 06:33 PM UTC
- identified Apr 15, 2026, 10:42 PM UTC
An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.
- monitoring Apr 15, 2026, 11:01 PM UTC
We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache. Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented.
- resolved Apr 16, 2026, 06:33 PM UTC
This incident has been resolved.
Critical April 10, 2026 [US only] Interruptions to services 5h 52m Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region) and 6 more
Started Apr 10, 2026, 02:41 PM UTC· resolved Apr 10, 2026, 08:33 PM UTC
- investigating Apr 10, 2026, 02:41 PM UTC
There is currently an unplanned downtime to all Hypercare service in the US region. We are currently investigating the issue.
- monitoring Apr 10, 2026, 03:04 PM UTC
A fix has been implemented and services are operational. We're continuing to monitor Hypercare services.
- resolved Apr 10, 2026, 08:33 PM UTC
This incident has been resolved.
Critical March 29, 2026 [CA only] Interruption to all Hypercare services 20h 29m Login and Single Sign On (Canadian Region), Messaging (Canadian Region), Notifications and Real-Time Syncing (Canadian Region), File Attachments (Canadian Region) and 6 more
Started Mar 29, 2026, 10:01 PM UTC· resolved Mar 30, 2026, 06:30 PM UTC
- investigating Mar 29, 2026, 09:44 PM UTC
We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.
- monitoring Mar 29, 2026, 10:01 PM UTC
All services are operational. We have identified the issue and we're closely monitoring.
- monitoring Mar 29, 2026, 10:25 PM UTC
The schedule tab on web client and admin portal is not loading. Our team is investigating.
- monitoring Mar 29, 2026, 10:36 PM UTC
We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue.
- monitoring Mar 30, 2026, 12:24 AM UTC
All services are operational. We're monitoring the issue.
- monitoring Mar 30, 2026, 12:37 AM UTC
We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services.
- monitoring Mar 30, 2026, 01:11 AM UTC
Services are back to operational. We will share a post-mortem shortly.
- resolved Mar 30, 2026, 06:30 PM UTC
This incident has been resolved.
Critical March 9, 2026 [US Only] Push Notification Delivery Issue 7m Hypercare service, Notifications and Real-Time Syncing - US Region
Started Mar 09, 2026, 12:07 AM UTC· resolved Mar 09, 2026, 12:14 AM UTC
- investigating Mar 09, 2026, 12:07 AM UTC
We are currently investigating an alert that the push notification service is experiencing errors. Our engineering team is attempting to restore the service.
- resolved Mar 09, 2026, 12:14 AM UTC
Our engineering team has restored the service. Post mortem will be posted once it is available.
Notice March 8, 2026 [US only] Push notifications are not being delivered on Hypercare 1h 6m Notifications and Real-Time Syncing (U.S. Region)
Started Mar 08, 2026, 01:22 PM UTC· resolved Mar 08, 2026, 02:29 PM UTC
- investigating Mar 08, 2026, 01:22 PM UTC
We are currently investigating an issue affecting users' ability to receive push notifications on the U.S. server. We are actively working to identify the cause, and are exploring multiple paths to resolution. We apologize for any inconvenience this is causing for users.
- investigating Mar 08, 2026, 01:25 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 08, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2026, 02:29 PM UTC
This incident is fully resolved. Our team will continue to monitor to ensure this incident does not occur again.
Critical March 8, 2026 [US only] Push notifications are not being delivered on Hypercare 1h 6m Hypercare service, Notifications and Real-Time Syncing - US Region
Started Mar 08, 2026, 01:22 PM UTC· resolved Mar 08, 2026, 02:29 PM UTC
- investigating Mar 08, 2026, 01:22 PM UTC
We are currently investigating an issue affecting users' ability to receive push notifications on the U.S. server. We are actively working to identify the cause, and are exploring multiple paths to resolution. We apologize for any inconvenience this is causing for users.
- monitoring Mar 08, 2026, 01:25 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 08, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2026, 02:29 PM UTC
This incident is fully resolved. Our team will continue to monitor to ensure this incident does not occur again.
Critical March 7, 2026 [US only] Authentication failing on Hypercare 1d 11h Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region) and 6 more
Started Mar 07, 2026, 01:52 AM UTC· resolved Mar 08, 2026, 01:22 PM UTC
- investigating Mar 07, 2026, 01:52 AM UTC
We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.
- investigating Mar 07, 2026, 03:07 AM UTC
Partial recovery of core services have returned (Messaging, Login, On-Call Scheduling). Real-time notifications remain non-operational.
- monitoring Mar 07, 2026, 04:09 AM UTC
All core services are now operational. The team is monitoring to ensure continue stability.
- resolved Mar 08, 2026, 01:22 PM UTC
This incident has been resolved.
Critical March 6, 2026 [US only] Interruption to all Hypercare services 10h 57m Login and Single Sign On (U.S. Region), Virtual Pager (U.S. Region), Messaging (U.S. Region), Notifications and Real-Time Syncing (U.S. Region) and 6 more
Started Mar 06, 2026, 05:10 PM UTC· resolved Mar 07, 2026, 04:07 AM UTC
- investigating Mar 06, 2026, 05:10 PM UTC
We are currently investigating reports of an unplanned interruption to all core services in the US region.
- monitoring Mar 06, 2026, 05:48 PM UTC
Core services resumed. We are continuing to monitor the incident.
- monitoring Mar 06, 2026, 10:04 PM UTC
This incident has been resolved. We apologize for the interruption to services and will share a post mortem shortly.
- resolved Mar 07, 2026, 04:07 AM UTC
This incident has been resolved.