Hypercare incident

[Canada only] Unplanned interruption to services

Critical Resolved View vendor source →

Hypercare experienced a critical incident on March 4, 2026 affecting Login and Single Sign On (Canadian Region) and Messaging (Canadian Region) and 1 more component, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 05:57 PM UTC
Resolved
Mar 06, 2026, 04:30 AM UTC
Duration
1d 10h
Detected by Pingoru
Mar 04, 2026, 05:57 PM UTC

Affected components

Login and Single Sign On (Canadian Region)Messaging (Canadian Region)Notifications and Real-Time Syncing (Canadian Region)File Attachments (Canadian Region)Viewing Who is On-Call (Canadian Region)Code Teams (Canadian Region)Self-serve Scheduling (Canadian Region)Administration and Scheduling (Canadian Region)API & Integrations (Canadian Region)Virtual Pager (Canadian Region)

Update timeline

  1. investigating Mar 04, 2026, 05:57 PM UTC

    We are currently investigating an unplanned downtime of all core services for users in Canada.

  2. monitoring Mar 04, 2026, 06:44 PM UTC

    A fix has been implemented and core services have returned. We are continuing to monitor the incident.

  3. identified Mar 04, 2026, 07:14 PM UTC

    We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.

  4. monitoring Mar 04, 2026, 09:06 PM UTC

    A fix has been implemented. Real time notification and syncing are operational. We are monitoring the performance.

  5. resolved Mar 06, 2026, 04:30 AM UTC

    Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.