Hypercare incident

[US] Service interruption to Hypercare services

Major Resolved View vendor source →

Hypercare experienced a major incident on May 3, 2026 affecting Login and Single Sign On (U.S. Region) and Virtual Pager (U.S. Region) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 03:03 AM UTC
Resolved
May 03, 2026, 03:27 AM UTC
Duration
23m
Detected by Pingoru
May 03, 2026, 03:03 AM UTC

Affected components

Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)

Update timeline

  1. identified May 03, 2026, 03:03 AM UTC

    A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

  2. monitoring May 03, 2026, 03:06 AM UTC

    Services are restored and we are continuing to monitor.

  3. resolved May 03, 2026, 03:27 AM UTC

    This incident has been resolved.