Hypercare incident

[Canada Region] Service slowdown to Hypercare services

Minor Ongoing View vendor source →

Hypercare is currently experiencing a minor incident affecting Login and Single Sign On (Canadian Region) and Messaging (Canadian Region) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 01, 2026, 01:43 PM UTC
Resolved
Ongoing
Duration
● 2h 2m
Detected by Pingoru
Jun 01, 2026, 01:43 PM UTC

Affected components

Login and Single Sign On (Canadian Region)Messaging (Canadian Region)Notifications and Real-Time Syncing (Canadian Region)File Attachments (Canadian Region)Viewing Who is On-Call (Canadian Region)Code Teams (Canadian Region)Self-serve Scheduling (Canadian Region)Administration and Scheduling (Canadian Region)API & Integrations (Canadian Region)Virtual Pager (Canadian Region)

Update timeline

  1. monitoring Jun 01, 2026, 01:43 PM UTC

    We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.

  2. identified Jun 01, 2026, 02:03 PM UTC

    We're seeing slowdown to some Hypercare services. We're looking into the issue.

  3. monitoring Jun 01, 2026, 02:20 PM UTC

    All services are operational. We're monitoring the services closely.