Hypercare incident

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

Major Resolved View vendor source →

Hypercare experienced a major incident on July 5, 2026 affecting Login and Single Sign On (Canadian Region) and Login and Single Sign On (U.S. Region) and 1 more component, lasting 7h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 03:21 AM UTC
Resolved
Jul 05, 2026, 11:16 AM UTC
Duration
7h 55m
Detected by Pingoru
Jul 05, 2026, 03:21 AM UTC

Affected components

Login and Single Sign On (Canadian Region)Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (Canadian Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (Canadian Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (Canadian Region)File Attachments (U.S. Region)Viewing Who is On-Call (Canadian Region)

Update timeline

  1. investigating Jul 05, 2026, 03:21 AM UTC

    We're observing intermittent interruptions to Hypercare services. We're investigating the issue.

  2. identified Jul 05, 2026, 03:31 AM UTC

    The issue has been identified to be related to a cloud service maintenance.

  3. identified Jul 05, 2026, 03:47 AM UTC

    The engineers have restarted the service. Services are back to operational. We're monitoring the cloud service maintenance progress.

  4. monitoring Jul 05, 2026, 04:12 AM UTC

    Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.

  5. resolved Jul 05, 2026, 11:16 AM UTC

    This incident has been resolved.