Hypercare incident

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

Resolved after 7 hours 55 minutes, affecting Login and Single Sign On (Canadian Region) and Login and Single Sign On (U.S. Region) and 1 more, on July 5, 2026.

monitoring Jul 05, 2026, 04:12 AM UTC

Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.

Started: Jul 05, 2026, 03:21 AM UTC
Resolved: Jul 05, 2026, 11:16 AM UTC
Duration: 7h 55m
Detected by Pingoru: Jul 05, 2026, 03:21 AM UTC

Affected components

Login and Single Sign On (Canadian Region)Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (Canadian Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (Canadian Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (Canadian Region)File Attachments (U.S. Region)Viewing Who is On-Call (Canadian Region)

Update timeline

investigating Jul 05, 2026, 03:21 AM UTC

We're observing intermittent interruptions to Hypercare services. We're investigating the issue.
identified Jul 05, 2026, 03:31 AM UTC

The issue has been identified to be related to a cloud service maintenance.
identified Jul 05, 2026, 03:47 AM UTC

The engineers have restarted the service. Services are back to operational. We're monitoring the cloud service maintenance progress.
monitoring Jul 05, 2026, 04:12 AM UTC

Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress.
resolved Jul 05, 2026, 11:16 AM UTC

This incident has been resolved.

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