[Canada only] Shifts generated from 3rd-party schedule integration partners not appearing in Hypercare

Update timeline

1. identified Feb 25, 2026, 10:14 AM UTC

   An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare. A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.

2. identified Feb 25, 2026, 06:34 PM UTC

   We are continuing to work on a fix for this issue. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.

3. resolved Feb 26, 2026, 01:46 AM UTC

   This issue has been resolved.