Hypercare incident

[Canada only] Intermittent interruption to push notification service

Major Resolved View vendor source →

Hypercare experienced a major incident on March 4, 2026 affecting Notifications and Real-Time Syncing (Canadian Region), lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 08:57 AM UTC
Resolved
Mar 04, 2026, 09:57 AM UTC
Duration
59m
Detected by Pingoru
Mar 04, 2026, 08:57 AM UTC

Affected components

Notifications and Real-Time Syncing (Canadian Region)

Update timeline

  1. investigating Mar 04, 2026, 08:57 AM UTC

    We are currently investigating an issue with push notifications impacting users in Canada. Push notifications are being reported as delivering intermittently to users of the Hypercare mobile app and web platform.

  2. investigating Mar 04, 2026, 09:24 AM UTC

    We are continuing to investigate an issue with push notifications impacting users in Canada. Users of the Hypercare mobile and web platform are receiving intermittent push notifications. Messages to physical pagers have also been identified as being impacted by this issue.

  3. monitoring Mar 04, 2026, 09:30 AM UTC

    The issue has been identified and a fix has been implemented.

  4. resolved Mar 04, 2026, 09:57 AM UTC

    This incident has been resolved. A postmortem will be posted shortly.