Hypercare Outage History
Hypercare partial outage · 1 long-running issue View live status →Pingoru has recorded 141 incidents for Hypercare: 140 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 50 of 720 (7%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 108 | 113 of 744 (15%) |
| August 2026 | 2 | 143 of 744 (19%) |
| September 2026 | 2 | 349 of 720 (49%) |
| October 2026 | 0 | 0 of 573 (0%) |
Incidents, newest first
Minor July 8, 2026 Intermittent Delays – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We sincerely apologize for any impact of the degraded performance incident may have caused your organization of the last few weeks. After monitoring the performance of our servers we've deduced that this incident has been resolved. Please be advised that a post mortem will be sent out by the end of this week to explain the technical issues our servers experienced along with the fix that was deployed. Impacted: Code Teams - Canadian Region
Minor July 8, 2026 Intermittent latency / slowdown – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Code Teams - Canadian Region
Minor July 8, 2026 Login services (US and CA) and notification services (US) interruption – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved. Impacted: Login and Single Sign On - US Region, Messaging - US Region, Notifications and Real-Time Syncing - US Region
Minor July 8, 2026 Messaging via Hypercare seems to be failing in the U.S. region – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We are currently investigating this issue.
Major July 8, 2026 Messaging web app and admin web app seems to be suffering downtime – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident is now resolved as Azure resolved their issues an hour ago.
Minor July 8, 2026 Missing Config – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Missing Notifications – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We have identified and resolved the issue. Notifications are back to normal.
Minor July 8, 2026 Mobile application may experience slower response times – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Incident was resulted from the disk drive running out of space. We have increased the capacity of our server that handles analytics, and everything is back up and running. There should have been little to no difference in user experience to the users on the mobile app. Hurray!
Minor July 8, 2026 Not receiving realtime message events – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Notification delivery delayed – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Notifications Delayed – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The issue has been resolved. The permissions for a role had been revoked which was preventing our servers from sending out notifications.
Minor July 8, 2026 Notifications are failing – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Opening Hypercare on an iOS device resulting in a crash – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Hypercare has currently pin pointed the issue to Instabug, the vendor we use to allow our users to report bugs. This issue is now resolved. Instabug was having issues resulting in downstream affects via Hypercare.The first detected crash of Hypercare resulting from this issue possibly is 07:50 am EST. We will be investigating whether this may result in a change of vendor or this can be preventable in the future.
Major July 8, 2026 Organization Login (SSO) Outage for MGH – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Major July 8, 2026 Our service is currently down due to issues experiencing in our analytics – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The service is back up. Working towards ensuring this does not happen and it triggers alarms gracefully.
Minor July 8, 2026 Performance Degradation – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We sincerely apologize for any impact this incident may have caused you and your users. We will follow up with an email to explain the situation as well as the preventative measures that we will take going forward. Impacted: Code Teams - Canadian Region
Minor July 8, 2026 Performance Degradation - SMS notification system – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Phone number escalation seems to be in a degraded performance – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The phone escalations for code activations is now operational. One of our internal systems was updated which resulted this outage. We have added tickets to our backlog to implement safe guards to help prevent issues like this occurring in the future.
Minor July 8, 2026 Potential slow loading times – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Push Notifications Affected during Migration – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Push Notifications, Emails, and SMS are slightly delayed – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
This incident has been resolved.
Minor July 8, 2026 Real-time updates are experiencing issues – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
The incident is now resolved, the issue is recognized. The notification server is going through an update that will resolve the issue for the future.
Minor July 8, 2026 Reports of on-call and contacts not loading – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
At 18:40 eastern time, we got a support call that indicated on-call was not loading when clicking on the contacts. It was verified by us that it was also happening to us on the web platform and mobile.Our engineering team was escalated as P0 incident, and a recent change that was pushed out at 18:23 eastern time was reverted. The issue was resolved by 18:44 due to reverting a recent change.
Minor July 8, 2026 Reports on notifications not being sent – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
We are confident the issue is fully resolved after monitoring the situation.
Minor July 8, 2026 Resolved incident around inability to login post pin lock – Hypercare service
Started Jul 08, 2026, 08:07 PM UTC· resolved Jul 08, 2026, 08:07 PM UTC
- resolved Jul 08, 2026, 08:07 PM UTC
Two days ago, a few of our users unfortunately could not get past the pin lock screen on iPhone to access their messages. Users who re-installed the app unfortunately did not result in addressing the issue. The only way support could have addressed it was ask the user to forget their pin which resulted in a log out. prior Given the limited amount of affected users, it was extremely difficult to pin down the root cause. After going through numerous edge cases, we were able to narrow down to authentication which was resulting in a bug where users would be presented with a infinite loading animation until timeout. We have addressed the issue with a patch from the backend that goes into affect immediately and will address the issue until the full fix is released from client in the next week. We apologize for this incident. This incident was not filed as we were unsure of the scale and the validity of the incident given the small amount of affected users. Given the affected user list was slowly growing, we quickly realize this was a critical issue and resolved it within 24 hours of realization.