Hypercare incident

Unplanned service interruption to all Hypercare services

Critical Resolved View vendor source →

Hypercare experienced a critical incident on April 16, 2026 affecting Login and Single Sign On (Canadian Region) and Messaging (Canadian Region) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:36 PM UTC
Resolved
Apr 17, 2026, 05:45 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 16, 2026, 04:36 PM UTC

Affected components

Login and Single Sign On (Canadian Region)Messaging (Canadian Region)Notifications and Real-Time Syncing (Canadian Region)File Attachments (Canadian Region)Viewing Who is On-Call (Canadian Region)Code Teams (Canadian Region)Self-serve Scheduling (Canadian Region)Administration and Scheduling (Canadian Region)API & Integrations (Canadian Region)Virtual Pager (Canadian Region)

Update timeline

  1. investigating Apr 16, 2026, 04:36 PM UTC

    We are currently investigating an unplanned interruption to all Hypercare services

  2. monitoring Apr 16, 2026, 05:06 PM UTC

    Services have resumed. We are continuing to monitor services to ensure return to full operations. Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.

  3. monitoring Apr 16, 2026, 05:17 PM UTC

    We are continuing to monitor login issues reported on the Web platform

  4. monitoring Apr 16, 2026, 05:21 PM UTC

    Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.

  5. resolved Apr 17, 2026, 05:45 PM UTC

    This incident has been resolved.