Hypercare incident
Unplanned service interruption to all Hypercare services
Affected components
Login and Single Sign On (Canadian Region)Messaging (Canadian Region)Notifications and Real-Time Syncing (Canadian Region)File Attachments (Canadian Region)Viewing Who is On-Call (Canadian Region)Code Teams (Canadian Region)Self-serve Scheduling (Canadian Region)Administration and Scheduling (Canadian Region)API & Integrations (Canadian Region)Virtual Pager (Canadian Region)
Update timeline
- investigating Apr 16, 2026, 04:36 PM UTC
We are currently investigating an unplanned interruption to all Hypercare services
- monitoring Apr 16, 2026, 05:06 PM UTC
Services have resumed. We are continuing to monitor services to ensure return to full operations. Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform.
- monitoring Apr 16, 2026, 05:17 PM UTC
We are continuing to monitor login issues reported on the Web platform
- monitoring Apr 16, 2026, 05:21 PM UTC
Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations.
- resolved Apr 17, 2026, 05:45 PM UTC
This incident has been resolved.
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