Hypercare experienced a minor incident on November 18, 2025 affecting Virtual Pager (U.S. Region) and Virtual Pager (Canadian Region), lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual Pager (U.S. Region)Virtual Pager (Canadian Region)
Update timeline
- investigating Nov 18, 2025, 01:22 PM UTC
We're receiving an increased number of virtual pager error alerts. We are investigating which numbers are impacted.
- monitoring Nov 18, 2025, 03:00 PM UTC
The increased alerts between 7-8am ET are related to the Cloudflare outage (https://www.cloudflarestatus.com/), which has caused a downstream impact on our virtual pager services. The virtual pagers are operational and we're monitoring.
- resolved Nov 18, 2025, 04:45 PM UTC
This incident is resolved.