Hypercare incident
[US only] Authentication failing on Hypercare
Affected components
Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)
Update timeline
- investigating Mar 07, 2026, 01:52 AM UTC
We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.
- investigating Mar 07, 2026, 03:07 AM UTC
Partial recovery of core services have returned (Messaging, Login, On-Call Scheduling). Real-time notifications remain non-operational.
- monitoring Mar 07, 2026, 04:09 AM UTC
All core services are now operational. The team is monitoring to ensure continue stability.
- resolved Mar 08, 2026, 01:22 PM UTC
This incident has been resolved.
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