Hypercare incident

[US only] Authentication failing on Hypercare

Critical Resolved View vendor source →

Hypercare experienced a critical incident on March 7, 2026 affecting Login and Single Sign On (U.S. Region) and Virtual Pager (U.S. Region) and 1 more component, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2026, 01:52 AM UTC
Resolved
Mar 08, 2026, 01:22 PM UTC
Duration
1d 11h
Detected by Pingoru
Mar 07, 2026, 01:52 AM UTC

Affected components

Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)

Update timeline

  1. investigating Mar 07, 2026, 01:52 AM UTC

    We have confirmed reports that authentication is not working on U.S. which will affect all users using Hypercare in the U.S. region. We are currently investigating the cause and hope to restore the service as soon as possible.

  2. investigating Mar 07, 2026, 03:07 AM UTC

    Partial recovery of core services have returned (Messaging, Login, On-Call Scheduling). Real-time notifications remain non-operational.

  3. monitoring Mar 07, 2026, 04:09 AM UTC

    All core services are now operational. The team is monitoring to ensure continue stability.

  4. resolved Mar 08, 2026, 01:22 PM UTC

    This incident has been resolved.