Hypercare experienced a major incident on May 29, 2026 affecting File Attachments (Canadian Region) and Virtual Pager (Canadian Region), lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
File Attachments (Canadian Region)Virtual Pager (Canadian Region)
Update timeline
- investigating May 29, 2026, 03:27 PM UTC
We identified an issue with file attachment uploads on the Hypercare platform in the Canada region. We're currently investigating the issue.
- identified May 29, 2026, 03:39 PM UTC
We have identified the issue and working on a fix.
- monitoring May 29, 2026, 03:49 PM UTC
A fix has been implemented and file upload is operational.
- monitoring May 29, 2026, 04:17 PM UTC
The incident is resolved.
- resolved May 29, 2026, 04:41 PM UTC
This incident has been resolved.