Hypercare incident

[US only] Interruption to all Hypercare services

Critical Resolved View vendor source →

Hypercare experienced a critical incident on March 6, 2026 affecting Login and Single Sign On (U.S. Region) and Virtual Pager (U.S. Region) and 1 more component, lasting 10h 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 05:10 PM UTC
Resolved
Mar 07, 2026, 04:07 AM UTC
Duration
10h 57m
Detected by Pingoru
Mar 06, 2026, 05:10 PM UTC

Affected components

Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)

Update timeline

  1. investigating Mar 06, 2026, 05:10 PM UTC

    We are currently investigating reports of an unplanned interruption to all core services in the US region.

  2. monitoring Mar 06, 2026, 05:48 PM UTC

    Core services resumed. We are continuing to monitor the incident.

  3. monitoring Mar 06, 2026, 10:04 PM UTC

    This incident has been resolved. We apologize for the interruption to services and will share a post mortem shortly.

  4. resolved Mar 07, 2026, 04:07 AM UTC

    This incident has been resolved.