Hypercare incident

[US Region only] Inconsistent Push Notification

Minor Resolved View vendor source →

Hypercare experienced a minor incident on November 13, 2025 affecting Notifications and Real-Time Syncing (U.S. Region), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 06:16 PM UTC
Resolved
Nov 13, 2025, 07:29 PM UTC
Duration
1h 13m
Detected by Pingoru
Nov 13, 2025, 06:16 PM UTC

Affected components

Notifications and Real-Time Syncing (U.S. Region)

Update timeline

  1. investigating Nov 13, 2025, 06:16 PM UTC

    We have received reports on inconsistent push notification delivery in the US region. It might result in users receiving back up SMS. We're currently investigating this issue.

  2. monitoring Nov 13, 2025, 06:28 PM UTC

    A fix has been implemented and we're currently monitoring.

  3. resolved Nov 13, 2025, 07:29 PM UTC

    This incident has been resolved.