Hypercare incident

[CA] Service interruption to Hypercare services

Major Resolved View vendor source →

Hypercare experienced a major incident on May 3, 2026 affecting Messaging (Canadian Region) and Notifications and Real-Time Syncing (Canadian Region) and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 01:36 AM UTC
Resolved
May 03, 2026, 03:27 AM UTC
Duration
1h 51m
Detected by Pingoru
May 03, 2026, 01:36 AM UTC

Affected components

Messaging (Canadian Region)Notifications and Real-Time Syncing (Canadian Region)File Attachments (Canadian Region)Viewing Who is On-Call (Canadian Region)Code Teams (Canadian Region)

Update timeline

  1. identified May 03, 2026, 01:36 AM UTC

    A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

  2. monitoring May 03, 2026, 01:41 AM UTC

    Real time notifications are restored and we are continuing to monitor the issue.

  3. identified May 03, 2026, 02:21 AM UTC

    Partial interruption to services are being experienced due to maintenance work on Hypercare's cloud services provider. Intermittent interruptions may be experienced in the next 5-10 minutes.

  4. monitoring May 03, 2026, 02:30 AM UTC

    All core services are now operational and we are continuing to monitor.

  5. resolved May 03, 2026, 03:27 AM UTC

    This incident has been resolved.