Hypercare incident

[US only] Interruptions to services

Critical Resolved View vendor source →
Started
Apr 10, 2026, 02:41 PM UTC
Resolved
Apr 10, 2026, 08:33 PM UTC
Duration
5h 52m
Detected by Pingoru
Apr 10, 2026, 02:41 PM UTC

Affected components

Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)

Update timeline

  1. investigating Apr 10, 2026, 02:41 PM UTC

    There is currently an unplanned downtime to all Hypercare service in the US region. We are currently investigating the issue.

  2. monitoring Apr 10, 2026, 03:04 PM UTC

    A fix has been implemented and services are operational. We're continuing to monitor Hypercare services.

  3. resolved Apr 10, 2026, 08:33 PM UTC

    This incident has been resolved.

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