Hypercare experienced a critical incident on April 10, 2026 affecting Login and Single Sign On (U.S. Region) and Virtual Pager (U.S. Region) and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Login and Single Sign On (U.S. Region)Virtual Pager (U.S. Region)Messaging (U.S. Region)Notifications and Real-Time Syncing (U.S. Region)File Attachments (U.S. Region)Viewing Who is On-Call (U.S. Region)Code Teams (U.S. Region)Self-serve Scheduling (U.S. Region)Administration and Scheduling (U.S. Region)API & Integrations (U.S. Region)
Update timeline
- investigating Apr 10, 2026, 02:41 PM UTC
There is currently an unplanned downtime to all Hypercare service in the US region. We are currently investigating the issue.
- monitoring Apr 10, 2026, 03:04 PM UTC
A fix has been implemented and services are operational. We're continuing to monitor Hypercare services.
- resolved Apr 10, 2026, 08:33 PM UTC
This incident has been resolved.