Hologram Outage History

We have identified abnormal behavior on G2 (89357*) sims roaming on the Verizon and AT&T CAT-M networks. As a result, you might experience issues accessing both CAT-M networks temporarily. We are actively working with our upstream connectivity partners to investigate and restore normal service.

We’re investigating reports of devices using the G1 Indigo APN (US / Miami Point of Presence) and experiencing degraded data performance and intermittent connectivity, like high packet loss and reduced throughput. Affected connections typically remain active but fail to maintain reliable data transfer. We’ve escalated to upstream partners and are working to identify the problem and resolve it.

We have identified abnormal behavior on G2 (89357*) sims roaming on the Verizon CAT-M network. To ensure network stability and uninterrupted connectivity, access to the Verizon CAT-M network has been temporarily disabled for G2 SIMs only. We are actively working with our upstream connectivity partners to investigate and restore normal service.

We are seeing a service degradation of our US PoP used by G2 profiles. Affected sessions are being routed through EU PoP and will continue to do so while the service stabilizes. We are closely monitoring metrics and will provide updates accordingly.

Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year. As a result, devices using these legacy networks are transitioning to other available carriers. Some Cat-M/LTE-M devices with 2G fallback that were previously using O2's 2G network are having trouble transitioning to other available carriers. We're reviewing impacted devices and finding connectivity alternatives for these. Please reach out to [email protected] if you're experiencing connectivity issues in the UK.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are investigating reports affecting a small subset of devices on G2. Impacted devices may experience shorter-than-expected session durations and occasional disconnections and reconnections We’ve engaged with upstream partners and are reviewing session handling to understand root cause.

We are continuing to investigate this issue.

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 89445*). Impact: • Some subscribers have difficulty attaching to LTE/2G/3G networks • Data and SMS services may be degraded or delayed The issue is currently escalated and we are investigating.

Reports in Dashboard will be delayed as we investigate the root cause of the issue.

Customers using Verizon direct profiles may see: • Errors or long delays for state changes (activate/deactivate/suspend/resume) • Failed or delayed plan changes We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.

We have observed disruptions in the network, which are impacting new registration attempts from users attempting to connect to local services in Italy on our Global-2 profile (prefix of 8935). We are actively working with our carrier partners to investigate and resolve the issue. We will provide updates as soon as we have more information.

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 8944*). We're working closely with our upstream partners to get this resolved as soon as possible.

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.

We are seeing traffic improve and our upstream partners continue to work to stabilize connections. We are closely monitoring for the time being and we'll provide another update shortly.

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix. Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts. If you have any questions please reach out to [email protected]. Thank you for your patience and understanding.