Hologram incident

Persistent issues with most services

Critical Resolved View vendor source →

Hologram experienced a critical incident on October 20, 2025 affecting Device Dashboard and Data Engine and Routes and 1 more component, lasting 9h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:40 PM UTC
Resolved
Oct 21, 2025, 03:11 AM UTC
Duration
9h 30m
Detected by Pingoru
Oct 20, 2025, 05:40 PM UTC

Affected components

Device DashboardData Engine and RoutesREST APISMS over cellular - Device TerminatedSMS over IPSIM Card Administrative OperationsHyper SIM EUICC OperationsData Usage Reporting and Billing

Update timeline

  1. identified Oct 20, 2025, 05:40 PM UTC

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

  2. monitoring Oct 20, 2025, 09:33 PM UTC

    AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

  3. resolved Oct 21, 2025, 03:11 AM UTC

    All systems continue to operate as expected, we will continue to monitor for any issues.