Hologram incident

Persistent issues with most services

Resolved after 9 hours 30 minutes, affecting SIM management dashboard and Events and Alerts and 1 more, on October 20, 2025.

resolved Oct 21, 2025, 03:11 AM UTC

All systems continue to operate as expected, we will continue to monitor for any issues.

Started: Oct 20, 2025, 05:40 PM UTC
Resolved: Oct 21, 2025, 03:11 AM UTC
Duration: 9h 30m
Detected by Pingoru: Oct 20, 2025, 05:40 PM UTC

Affected components

SIM management dashboardEvents and AlertsREST APISMS over cellular - Device TerminatedSMS over IPSIM Card Administrative OperationsHyper SIM eUICC OperationsData Usage Reporting and Billing

Update timeline

identified Oct 20, 2025, 05:40 PM UTC

We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
monitoring Oct 20, 2025, 09:33 PM UTC

AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.
resolved Oct 21, 2025, 03:11 AM UTC

All systems continue to operate as expected, we will continue to monitor for any issues.

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