Hologram incident
Billing Issue: Duplicate SIM Charges on Renewal
Hologram experienced a minor incident on June 26, 2025 affecting Data Usage Reporting and Billing, lasting 18h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2025, 09:29 PM UTC
We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix. Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts. If you have any questions please reach out to [email protected]. Thank you for your patience and understanding.
- monitoring Jun 27, 2025, 02:29 AM UTC
A fix to prevent further duplicate MRC charges has been deployed and we are closely monitoring.
- resolved Jun 27, 2025, 03:37 PM UTC
The billing incident has been resolved and we will issue further communication and next steps.