Hologram experienced a minor incident on June 19, 2025 affecting Data Usage Reporting and Billing, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Data Usage Reporting and Billing
Update timeline
- identified Jun 19, 2025, 01:37 AM UTC
Parts of Dashboard's usage reporting are experiencing delays and have not been updated since approximately 22:00 UTC on 6/18. The following reports are affected: 1. All reports in the Usage tab 2. the "Data usage" tab of the SIM Details page We have identified the root cause and are working with one of our data warehousing vendors to resolve the issue. Connectivity and billing are not affected.
- resolved Jun 20, 2025, 03:59 AM UTC
This incident has been resolved.