Hologram Outage History

Hologram Engineers have identified an issue with the usage consumer from one of our carrier partners. We are investigating a fix. Connectivity is not affected. This is only impacting G1 Carrier Profiles starting with 8944*

We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). Some devices might have trouble establishing or maintaining sessions. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog. Cellular network connectivity and other API services are unaffected.

We are seeing intermittent connectivity with some of our US2 profiles. Verizon is currently investigating the issue. All other profiles remain unaffected.

We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.

One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.

Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information. Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.

We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.

One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

We are currently seeing issues with Global-3 (8946) devices attaching to the LTE network in the North American and Mexico regions. We are actively working to resolve this as soon as possible. This will only affect new sessions, existing sessions will not be affected.

We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

There is a currently a backlog delaying SIM operations on some of the Global-1 profiles. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

We are currently observing a nationwide issue affecting the Verizon network, which may impact a subset of SIMs using Verizon-direct profiles. Our team is actively monitoring the situation and coordinating with Verizon to assess scope and impact. Further updates will be shared as more information becomes available.

We are currently investigating an issue where data usage and session activity may be partially delayed or missing for some G3 (Global-3) sims/profiles. This impacts reporting and visibility only. Device connectivity and data transmission continue to operate normally. Details: Starting in early December, we identified a discrepancy between upstream usage records and what is currently reflected in our reporting systems. As a result: • Some customers may see lower-than-expected data usage or session counts in the dashboard. • This does not indicate dropped data, failed sessions, or service outages. • Usage records are still being captured upstream and will be reconciled. We are actively working to identify the root cause and restore full reporting accuracy.

We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). We are seeing devices having trouble establishing new sessions/registrations on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

There is a currently a backlog delaying SIM operations on G1 profiles (ICCID prefix 8944*). Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

We’re currently investigating an issue that started around Monday 8th affecting a subset new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions. This issue does not impact previously activated G3 SIMs or SIMs on other profiles. Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

We’re currently aware of an issue affecting connectivity on EE. Devices attempting to roam on EE may be unable to register and could experience unstable data or SMS service. This fault appears to be isolated to EE only — all other UK networks are operating normally and should be used when possible. Our network partners are actively investigating, and we’ll share updates as soon as we have more information.