Hologram incident

Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*)

Hologram experienced a major incident on October 9, 2025 affecting Global Cellular Data Network, lasting 18h 14m. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2025, 06:36 PM UTC
Resolved: Oct 10, 2025, 12:51 PM UTC
Duration: 18h 14m
Detected by Pingoru: Oct 09, 2025, 06:36 PM UTC

Affected components

Global Cellular Data Network

Update timeline

investigating Oct 09, 2025, 06:36 PM UTC

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 89445*). Impact: • Some subscribers have difficulty attaching to LTE/2G/3G networks • Data and SMS services may be degraded or delayed The issue is currently escalated and we are investigating.
monitoring Oct 10, 2025, 12:43 AM UTC

Issue has been resolved, we will continue to monitor.
resolved Oct 10, 2025, 12:51 PM UTC

This incident has been resolved.