Hologram incident

Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*)

Resolved after 18 hours 14 minutes, affecting Global Cellular Data Network, on October 9, 2025.

monitoring Oct 10, 2025, 12:43 AM UTC

Issue has been resolved, we will continue to monitor.

Affected components

Global Cellular Data Network

investigating Oct 09, 2025, 06:36 PM UTC

We're currently experiencing a partial outage on our cellular network specific to our G1 profiles (sims/profiles with ICCID prefix 89445*). Impact: • Some subscribers have difficulty attaching to LTE/2G/3G networks • Data and SMS services may be degraded or delayed The issue is currently escalated and we are investigating.
monitoring Oct 10, 2025, 12:43 AM UTC

Issue has been resolved, we will continue to monitor.
resolved Oct 10, 2025, 12:51 PM UTC

This incident has been resolved.

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