Hologram experienced a major incident on July 3, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 07:15 AM UTC
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
- investigating Jul 03, 2025, 09:33 AM UTC
We are seeing traffic improve and our upstream partners continue to work to stabilize connections. We are closely monitoring for the time being and we'll provide another update shortly.
- resolved Jul 03, 2025, 12:29 PM UTC
This incident has been resolved.