Hologram incident

Connectivity Degradation on G1 Indigo (US / Miami PoP)

Minor Resolved View vendor source →

Hologram experienced a minor incident on November 7, 2025 affecting Global Cellular Data Network, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 07:08 PM UTC
Resolved
Nov 10, 2025, 03:27 PM UTC
Duration
2d 20h
Detected by Pingoru
Nov 07, 2025, 07:08 PM UTC

Affected components

Global Cellular Data Network

Update timeline

  1. investigating Nov 07, 2025, 07:08 PM UTC

    We’re investigating reports of devices using the G1 Indigo APN (US / Miami Point of Presence) and experiencing degraded data performance and intermittent connectivity, like high packet loss and reduced throughput. Affected connections typically remain active but fail to maintain reliable data transfer. We’ve escalated to upstream partners and are working to identify the problem and resolve it.

  2. identified Nov 07, 2025, 09:38 PM UTC

    We identified the issue and we're working on resolving it.

  3. resolved Nov 10, 2025, 03:27 PM UTC

    The issue has been resolved and the network is operational.