Hologram incident

Connectivity Issues with Italian Operators on Global-2 Profiles

Minor Resolved View vendor source →

Hologram experienced a minor incident on August 11, 2025 affecting Global Cellular Data Network, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 08:08 AM UTC
Resolved
Aug 11, 2025, 01:35 PM UTC
Duration
5h 27m
Detected by Pingoru
Aug 11, 2025, 08:08 AM UTC

Affected components

Global Cellular Data Network

Update timeline

  1. investigating Aug 11, 2025, 08:08 AM UTC

    We have observed disruptions in the network, which are impacting new registration attempts from users attempting to connect to local services in Italy on our Global-2 profile (prefix of 8935). We are actively working with our carrier partners to investigate and resolve the issue. We will provide updates as soon as we have more information.

  2. resolved Aug 11, 2025, 01:35 PM UTC

    This incident has been resolved.