Hologram incident

Incident: G2 Profile (89357*) Connectivity Disruption

Minor Resolved View vendor source →

Hologram experienced a minor incident on October 19, 2025 affecting Global Cellular Data Network, lasting 14h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 09:36 AM UTC
Resolved
Oct 20, 2025, 12:08 AM UTC
Duration
14h 32m
Detected by Pingoru
Oct 19, 2025, 09:36 AM UTC

Affected components

Global Cellular Data Network

Update timeline

  1. investigating Oct 19, 2025, 09:33 AM UTC

    We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.

  2. investigating Oct 19, 2025, 09:36 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 19, 2025, 05:43 PM UTC

    This incident has been resolved.

  4. resolved Oct 20, 2025, 12:08 AM UTC

    This incident has been resolved.