Hologram incident
Incident: G2 Profile (89357*) Connectivity Disruption
Resolved after 14 hours 32 minutes, affecting Global Cellular Data Network, on October 19, 2025.
This incident has been resolved.
Affected components
Update timeline
- investigating Oct 19, 2025, 09:33 AM UTC
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
- investigating Oct 19, 2025, 09:36 AM UTC
We are continuing to investigate this issue.
- investigating Oct 19, 2025, 05:43 PM UTC
This incident has been resolved.
- resolved Oct 20, 2025, 12:08 AM UTC
This incident has been resolved.
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