Hologram incident

G2 (89357*) Issue with CAT-M Connectivity on Verizon (US)

Minor Resolved View vendor source →

Hologram experienced a minor incident on November 3, 2025 affecting Global Cellular Data Network, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:50 PM UTC
Resolved
Nov 05, 2025, 03:44 PM UTC
Duration
2d
Detected by Pingoru
Nov 03, 2025, 02:50 PM UTC

Affected components

Global Cellular Data Network

Update timeline

  1. investigating Nov 03, 2025, 02:50 PM UTC

    We have identified abnormal behavior on G2 (89357*) sims roaming on the Verizon CAT-M network. To ensure network stability and uninterrupted connectivity, access to the Verizon CAT-M network has been temporarily disabled for G2 SIMs only. We are actively working with our upstream connectivity partners to investigate and restore normal service.

  2. resolved Nov 05, 2025, 03:44 PM UTC

    This incident has been resolved.