Hologram incident

Resolved - Device Connectivity Issue on G1 profiles (89445*)

Notice Resolved View vendor source →

Hologram experienced a notice incident on August 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 08:00 AM UTC
Resolved
Aug 18, 2025, 08:00 AM UTC
Duration
—
Detected by Pingoru
Aug 18, 2025, 08:00 AM UTC

Update timeline

  1. resolved Aug 18, 2025, 01:52 PM UTC

    We experienced an incident with one of our upstream partners that impacted roaming services. Impact: • Some subscribers had difficulty attaching to LTE networks • In some areas, devices may have fallen back to 2G/3G service • Data and SMS services may have been degraded or delayed Resolution: Our upstream partner identified and resolved the underlying issue. Connectivity has now been restored, and network performance has returned to normal levels across all services. Next steps: • We will continue to monitor closely to ensure full stability • If you are still experiencing issues, please contact [email protected] Thank you for your patience while this was resolved.