Hologram incident

Service degradation on US PoP for G2 (89357*) profiles

Hologram experienced a minor incident on October 29, 2025 affecting Global Cellular Data Network and SMS over cellular - Device Terminated and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Oct 29, 2025, 04:39 PM UTC
Resolved: Oct 29, 2025, 06:45 PM UTC
Duration: 2h 6m
Detected by Pingoru: Oct 29, 2025, 04:39 PM UTC

Affected components

Global Cellular Data NetworkSMS over cellular - Device TerminatedSMS over cellular - Device Originated

Update timeline

investigating Oct 29, 2025, 04:39 PM UTC

We are seeing a service degradation of our US PoP used by G2 profiles. Affected sessions are being routed through EU PoP and will continue to do so while the service stabilizes. We are closely monitoring metrics and will provide updates accordingly.
resolved Oct 29, 2025, 06:45 PM UTC

This incident has been resolved.