Hologram incident
Incident: Delayed Reporting for Data Usage and Session Activity on G3 Profiles (8946*)
Resolved after 20 hours 7 minutes, affecting Data Usage Reporting and Billing, on November 4, 2025.
The issue has been mitigated, and usage and session data are now processing normally. It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.
Affected components
Update timeline
- identified Nov 04, 2025, 05:17 PM UTC
We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data. Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems. Our engineering team is actively working to restore normal reporting behavior.
- monitoring Nov 04, 2025, 07:01 PM UTC
The issue has been mitigated, and usage and session data are now processing normally. It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.
- resolved Nov 05, 2025, 01:25 PM UTC
Data usage reporting is all caught up and resolved
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