Hologram experienced a minor incident on August 29, 2025 affecting SIM Card Administrative Operations, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Affected components
SIM Card Administrative Operations
Update timeline
- monitoring Aug 29, 2025, 03:35 AM UTC
There is a currently a backlog of operations delaying SIM operations on G2 carriers 8944*. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.
- monitoring Aug 29, 2025, 03:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 29, 2025, 04:06 PM UTC
This incident has been resolved.