Hologram incident

Service Degradation: SIM operations on US2 profiles (Verizon)

Hologram experienced a minor incident on August 26, 2025 affecting SIM Card Administrative Operations, lasting 22d 21h. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2025, 08:24 PM UTC
Resolved: Sep 18, 2025, 05:43 PM UTC
Duration: 22d 21h
Detected by Pingoru: Aug 26, 2025, 08:24 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

investigating Aug 26, 2025, 08:24 PM UTC

Customers using Verizon direct profiles may see: • Errors or long delays for state changes (activate/deactivate/suspend/resume) • Failed or delayed plan changes We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.
resolved Sep 18, 2025, 05:43 PM UTC

This service degradation has been resolved.