Hologram incident

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Resolved after 17 hours 13 minutes, affecting SIM management dashboard and REST API and 1 more, on May 18, 2026.

investigating May 18, 2026, 09:13 PM UTC

We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.

Started: May 18, 2026, 09:13 PM UTC
Resolved: May 19, 2026, 02:26 PM UTC
Duration: 17h 13m
Detected by Pingoru: May 18, 2026, 09:13 PM UTC

Affected components

SIM management dashboardREST APISIM Card Administrative Operations

Update timeline

investigating May 18, 2026, 09:13 PM UTC

We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.
resolved May 19, 2026, 02:26 PM UTC

We are caught up on all delayed operations.

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