Hologram incident

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Minor Resolved View vendor source →

Hologram experienced a minor incident on May 18, 2026 affecting Device Dashboard and REST API and 1 more component, lasting 17h 13m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:13 PM UTC
Resolved
May 19, 2026, 02:26 PM UTC
Duration
17h 13m
Detected by Pingoru
May 18, 2026, 09:13 PM UTC

Affected components

Device DashboardREST APISIM Card Administrative Operations

Update timeline

  1. investigating May 18, 2026, 09:13 PM UTC

    We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.

  2. resolved May 19, 2026, 02:26 PM UTC

    We are caught up on all delayed operations.