Hologram incident

Conductor API Service Disruption

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Resolved after 3 hours 15 minutes, affecting REST API and Hyper SIM eUICC Operations, on August 25, 2026.

investigating Aug 25, 2026, 03:09 PM UTC

We are currently investigating an issue where Conductor API services are unavailable, impacting eUICC operations on active SIMs. Non-Conductor related API endpoints remain unaffected.

Started
Aug 25, 2026, 03:09 PM UTC
Resolved
Aug 25, 2026, 06:24 PM UTC
Duration
3h 15m
Detected by Pingoru
Aug 25, 2026, 03:09 PM UTC

Affected components

REST APIHyper SIM eUICC Operations

Update timeline

  1. investigating Aug 25, 2026, 03:09 PM UTC

    We are currently investigating an issue where Conductor API services are unavailable, impacting eUICC operations on active SIMs. Non-Conductor related API endpoints remain unaffected.

  2. resolved Aug 25, 2026, 06:24 PM UTC

    This issue has been resolved

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