Hologram incident

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

Minor Resolved View vendor source →

Hologram experienced a minor incident on May 5, 2026 affecting Global Cellular Data Network, lasting 20h 29m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 12:42 AM UTC
Resolved
May 05, 2026, 09:11 PM UTC
Duration
20h 29m
Detected by Pingoru
May 05, 2026, 12:42 AM UTC

Affected components

Global Cellular Data Network

Update timeline

  1. investigating May 05, 2026, 12:42 AM UTC

    One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.

  2. monitoring May 05, 2026, 01:03 AM UTC

    The issue has been identified and a fix was implemented. We are seeing traffic returning to normal levels.

  3. resolved May 05, 2026, 09:11 PM UTC

    This incident has been resolved.