Hologram incident

Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)

Minor Ongoing View vendor source →

Hologram is currently experiencing a minor incident affecting SIM Card Administrative Operations, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 02, 2026, 09:23 PM UTC
Resolved
Ongoing
Duration
● 1h 9m
Detected by Pingoru
Jun 02, 2026, 09:23 PM UTC

Affected components

SIM Card Administrative Operations

Update timeline

  1. investigating Jun 02, 2026, 09:23 PM UTC

    We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog. Cellular network connectivity and other API services are unaffected.