Hologram incident
Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)
Resolved after 19 hours, affecting SIM Card Administrative Operations, on June 2, 2026.
We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog. Cellular network connectivity and other API services are unaffected.
Affected components
Update timeline
- investigating Jun 02, 2026, 09:23 PM UTC
We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog. Cellular network connectivity and other API services are unaffected.
- resolved Jun 03, 2026, 04:23 PM UTC
This incident has been resolved.
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