Hologram incident

Delayed Usage Reporting G1 Carrier Profiles starting with 8944*

Resolved after 6 hours 53 minutes, affecting Data Usage Reporting and Billing, on June 16, 2026.

monitoring Jun 16, 2026, 09:34 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 16, 2026, 09:01 AM UTC
Resolved
Jun 16, 2026, 03:55 PM UTC
Duration
6h 53m
Detected by Pingoru
Jun 16, 2026, 09:01 AM UTC

Affected components

Data Usage Reporting and Billing

Update timeline

  1. investigating Jun 16, 2026, 09:01 AM UTC

    Hologram Engineers have identified an issue with the usage consumer from one of our carrier partners. We are investigating a fix. Connectivity is not affected. This is only impacting G1 Carrier Profiles starting with 8944*

  2. monitoring Jun 16, 2026, 09:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 03:55 PM UTC

    This incident has been resolved.

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